【JPモルガン・アセット・マネジメント】FX and Commodities eCommerce - Client Service - Associate
仕事内容
Job responsibilities
• Be responsible for timely and accurate enablement of clients and users onto e-Trading platforms (internal and vendor)
• Provide Training’s and Demo’s to clients of JPM in-house e-Trading platforms
• Participate in regional and global projects with focus strategic reengineering that accelerate our current onboarding queues to meet SLAs determined by the business
• Generate data and information to help aid business decisions and drive management resourcing
• Identify and remediate rapidly for any client issues/queries raised by Front Office, Middle Office, Back Office and/or the client
• Liaise internally to resolve client system access and connectivity issues
応募資格(必須経験など)
Required qualifications, capabilities, and skills
• Minimum 3 years of working experience in Sales Middle Office or Client Services
• Native speaker in Japanese to provide support to the Japanese Market
• Proactive and willing to drive new initiatives and changes
• Good analytical skills, due diligence and attention to detail
• Excellent interpersonal skills, good attitude, and strong communication / presentation skills
• Able to multi-task and work in a very fast-paced environment
Preferred qualifications, capabilities, and skills
• Familiarity with eCommerce space is preferred