【アマゾンジャパン合同会社】Sr. Program Manager, Amazon Business, Amazon Business
仕事内容
DESCRIPTION
On September 20th 2017, Amazon.co.jp announced the launch of “Amazon Business”, a new marketplace to meet the procurement needs of businesses of every size – from small business to large multi-national organization, as well as institutional buyers like universities, schools and public offices. “Amazon Business” customers benefit from a range of business-tailored features such as Pay by Invoice, and reporting and analytics to gain visibility into how their business is spending. Businesses can take advantage of business-exclusive pricing and quantity discounts, and Business Prime. All of this is added to the selection, convenience and value customers expect from Amazon.
In order to address business customers’ needs across industries, we need to not only leverage global platform but also provide customized solutions to the customers.
This Senior Program Manager has a responsibility for ensuring customer experience for targeted segment of customers throughout a program lifecycle –i.e., s/he identifies opportunities and gaps in programs, defines requirements, verify programs closely collaborating with stakeholders like Sales team and Global Product/Program Management team and drive the launch of additional & new initiatives.
Programs are mainly focus on enhancement of customers’ experience especially for pricing and selection.
Key job responsibilities
- Assess voice of customers, identify business opportunities, articulate required customer experience and clarify Japan specific requirements.
- Define those business requirements working closely with sales team and research team, control product development projects and verify / localize products to ensure customer experience working with global product management / development teams.
- Work closely with global Amazon Business Product/Program Management team to understand mid-long term roadmap and reflect Japan specific requirements to roadmap.
- Work with Customer Service, Legal, Finance, Compliance and Tax to assess requirements
- Keep leaderships updated on product roadmap, project status and issues / opportunities in products.
応募資格(必須経験など)
BASIC QUALIFICATIONS
- Native level Japanese capability
- Exceptional English for working effectively in US companies – both verbal and written.
- 6+ years’ relevant experience that involves operational and/or system transformation in multi-national project team.
- Demonstrated track record of creative problem solving; thinks big, starts small, grows fast
- Strong analytical and quantitative skills; ability to use hard data and metrics to back up assumptions and feature concept.
- Ability to communicate effectively with both technical and non-technical individuals
PREFERRED QUALIFICATIONS
- Prior B2B Experience/Negotiation or Business Process Management Experience Preferred
- Attested history of building business requirements and requests for proposal
- Track record for being detail-oriented with a demonstrated ability to self-motivate and follow-through on projects
- Ability to develop SQL queries