【Google】Training and Advocacy Manager, Channel and Sales Activation
Detail
Drive Retail Sales Associate (RSA) recommendation rates and knowledge scores measured by mystery shopping and online testing.
Work closely with internal stakeholders to build training programs to drive Devices and Services Business Organization (DSBO) sales objectives.
Work with external partners to build training programs to deliver maximum impact in each channel.
Target
Minimum qualifications:
Bachelor's degree in Business Management or equivalent practical experience.
5 years of experience in training, development, and advocacy program management.
Experience in retail or carrier business environment.
Preferred qualifications:
Experience working with training tools and systems.
Ability to build cross-functional relationships.
Ability to adapt and operate in a fast-paced, constantly evolving, and collaborative environment.
Excellent investigative skills (e.g., A/B analysis, return on investment, job costing).
Excellent verbal, written communication, and presentation skills.