【JPモルガン証券】Operations - Securities Services - Japan Custody Middle Office - Associate
仕事内容
Do you like client engagement? Do you like helping customers? Are you interested in building your long term career in global custody services industry in Japan ? Then, this is a perfect opportunity for you.
An exciting Associate position opened up in Custody Middle Office and we are hiring !
J.P. Morgan Custody Middle Office team partners with clients and JPM operation teams to provide wide range of post trading life of asset services to support global investors investment activities.
Our mission is to provide a world-class service experience at every client touch point and achieve quality leadership in the industry through measurable and proven service performance.
The team is responsible for client engagement on everyday activities by monitoring trade / cash / income / corporate action settlements, investigating client inquiries and providing timely updates. We are also responsible for advocating continuous improvement on JPM service delivery for our clients by monitoring and analyzing client issues across the organization.
Job Responsibilities
Full accountability for the end to end query resolution raised by clients. These queries will include, but not be limited to Trade / Cash settlements and Corporate Actions, Tax and Income.
Building relationships with clients to understand client behavior and requirements
Participating in analyzing client transactional data in order to identify client trends and behaviors, identifying key operational risk and control metrics, and contributing to the presentation of operational data metrics to the Custody business stakeholders as well as external client interactions
Handle resolution and management of client queries, leveraging internal teams globally and regionally as appropriate.
Identify service requests and service delivery issues as well as any daily activities that may impact client satisfaction
Monitor and resolve risk indicators to ensure that both J.P. Morgan and the client are aware of any issues that may have an adverse financial or reputational impact
応募資格(必須経験など)
Required qualifications, capabilities, and skills
University degree with at least 5 years experience in Trade Management/Cash/Asset Servicing at a Custodian, a stock brokerage firm or a bank with a focus on client services & operations
Learning readiness to dive in learning journey to build strong knowledge over global markets and life of client asset under custody.
Confidence to succeed to be a great team contributor and team leader with constructive and positive attitude. You are expected to maintain continuously development as a professional.
Solid written and verbal communication skills in both Japanese and English are highly advantageous.
Strong Risk and Control awareness; ability to identify and escalate risk incident within the firms' risk framework, effectively prioritize workloads and work in a dynamic environment
Preferred qualifications, capabilities, and skills
A great team spirit but also have ability to operate with minimum instruction to complete tasks in a timely manner.