【ブラックロック・ジャパン】Client Service Manager, Associate
仕事内容
About this role
The successful Client Service Manager candidate will be part of a team of professionals supporting our clients (Segregated accounts, Onshore, Offshore, Direct investors) located in Japan. We are looking for an outstanding teammate to join Client Experience Management team in Tokyo.
The person in this role will work closely with our internal partners on issue analysis, management, and resolution for clients investing in our onshore & offshore pooled fund ranges. Key partners include; Client Business, Operations, Product Development, Investment Professionals, Legal & Compliance, and Onshore/Offshore Third Parties.
Responsibilities
Providing outstanding, timely and accurate “front line” telephone and email response to clients regarding all services and products offered by BlackRock.
Provide high quality client service externally and internally, answering inquiries and resolving problems from clients as well as internal BlackRock groups.
Partner with business partners to develop solutions for our clients, exploring our service capabilities and continually looking for ways to innovate and provide clients with improved and better service outcomes throughout the client lifecycle - i.e. administrative compliance issues such as Post AIJ coordination for non-professional investors.
Provide an extension of the Client Business and the local, regional and global operational teams to improve the quality of the client experience and engage the operational resources of the firm to meet clients’ needs.
Identify and handle operational risk effectively, including identification, communication and remediation of risks to the relevant forums.
Identify and challenge non-standard/exception-based processes and/or requests, raising accordingly.
Seek operational improvements wherever possible, to facilitate take-on of additional activities through the automation of existing activities.
Experience in project / initiative implementations, with the required skills to take on business analysis and test planning.
Leadership qualities within the Japan CEM team and cross-support colleagues across APAC CEM locations to deliver best in class client service.
応募資格(必須経験など)
Qualifications
Prior experience (minimum 5 years) in the asset management industry with exposure to operational and client service functions is an advantage
Experience in dealing with clients and associated operational risk matters;
Skilled in developing collaborative working relationships with key business and operations partners;
Ability to work in a dynamic, fast-paced environment with high self-assurance, energy and drive;
Time management skills to consistently meet the needs of the business and our clients.
In depth product knowledge, especially investment guidelines and their impact to performance and operational complexity.
Attention to detail, strong comprehension skills, lateral thinking and problem solving capabilities.
Ability to analyze, synthesize and present data in a concise and easy to understand style
Language ability, both written and verbal, in both Japanese (Native level) and English (Fluent).