BofA証券株式会社

【バンク・オブ・アメリカ】Assistant Vice President, Sales Research and Capital Markets Client Management Associate in Global Markets Application Production Services, Technology Infrastructure


仕事内容

What you can expect
The role is within the APAC MAPS SRCM Client Management team which provides application production support to the Sales, Research and Capital Markets lines of business. The core applications the team looks after include CRM, Production revenue reporting, Investor events management, Research report publication, and Capital Markets deal management systems. Most are global applications, which require close collaboration with other regional counterparts of SRCM Technology. The MAPS SRCM Client Management team manages all communication, coordination and support on all user-facing areas of SRCM applications.
What you will do
 Provide SME-level application support to the Asia Pacific business, including managing system incidents, performing ad-hoc system queries, and providing reports through online Business Intelligence Tools
 Provide front to back support for the Mercury application (internet-facing portal for external Clients)
 Provide support for the CSAR system that tracks front office Sales production credit revenue reporting
 Manage the Research line of business and Research technology stakeholders within the APAC region while partnering closely with global counterparts
 Provide User training and demos ranging from 1 on 1 to APAC wide audiences in person or over WebEx
 Proactively identify and resolve potential production problems in all supporting systems and escalate them to relevant parties if necessary. Suggest improvements to existing processes for support both locally and globally


応募資格(必須経験など)

Your background
 Candidate must be comfortable interfacing with various groups at all levels, including Front / Middle Office, COO, CTO, Technology teams and Client Services.
 Demonstrated ability to present viable solutions and obtain buy-in, and be able to understand and manage the sensitivities of multiple stakeholders
 Demonstrate the ability to prioritize between urgent escalations, managing global initiatives and BAU tasks in a fast-paced environment
 Soft skills include assertiveness in driving issues to resolution, influencing skills to bring about change and diplomacy as a front line member of technology
 Understanding of Research line of business including technology concepts relating to authoring and distribution of financial reports an advantage
 Business Japanese communication (written/spoken) desired as the candidate is expected to support external Japanese clients and their tech team who may not be comfortable troubleshooting issues in English


給与
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業界
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