【ブルームバーグ】2022 Customer Support Representative - Bilingual Japanese/English speaker
仕事内容
Are you passionate about working in financial markets and by the prospect of providing technical support for the world's leading financial professionals? If so, join the Bloomberg Customer Support team, which is a key part of our Technology Services & Solutions business.
As a Bloomberg Customer Support professional, you have two critical focus areas: to provide superb customer service to a broad range of clients, and ensure the fast and effective management of various client workflows and hardware/software issues.
You will be responsible for the installation, connection, hardware management and workflow support of terminal clients over the phone and via Bloomberg Instant Messaging. The position includes assisting fast-paced clients operating in Capital Markets, Asset Management and Financial Services by installing the Bloomberg software and configuring proprietary hardware, such as keyboards and biometrics. Moreover, as automation continues to grow in the industry, we are adapting to understand our clients’ technological needs. We tackle our clients’ software issues, and we understand how it relates to their workflows and asset-class needs. Working with critical information and highly sophisticated tools, we ensure the security of our clients’ accounts and data.
Secondly, you will connect with our clients, including CEOs and executive managers with access to proprietary data and information. We set-up, train, and connect our clients to the various Bloomberg products and platforms they subscribe to. You will work as part of our 500 strong distributed team, supporting our clients collectively in more than 18 languages.
応募資格(必須経験など)
You’ll need to have:
• Bachelor's degree or equivalent experience
• Fluency in Japanese or English (written and verbal)
• Ability to provide outstanding customer service to clients through live, interactive media (e.g. phone, messaging, etc.)
• A demonstrated interest in Finance and / or Technology
• Desire to develop skills and experience in customer service in a fast-moving FinTech environment
• Willingness to learn new technologies and ability to retain information
• Multi-tasking and problem solving skills as well as an ability to work independently and as part of a larger global team
• An interest in progressing a career within Bloomberg
We’d love to see:
• Work experience in a client/customer facing role
• Curiosity to identify, research, and resolve customer technology, software and hardware issues
• Awareness of data management, privacy and information security
• Aptitude to work within highly connected and software-based systems
You'll need to be able to:
• Start full time work in 2022
• Occasionally work weekends or on a bank holiday (weekday off in lieu)