【シティグループ】Japan Lead for Client Service and Solutions (DIR) - JPN - Securities Services
仕事内容
Responsibilities:
Deliver client satisfaction and enhanced financial results through the management of service/operational issues impacting the target clients
Coordinate internal resources to ensure that client satisfaction is high
Identify clients’ business needs and work with internal partners to deliver solutions, adding value and cross-selling Citi products
Perform regular service reviews and develop actions plans to address issues/deliver solutions as well as perform regular face-to-face client meetings
Coordinate and ensure client participation in external surveys and incorporate survey results
Lead strong governance and controls
Work in close partnership with control functions such as Legal, Compliance, Market and Credit Risk, Audit, Finance in order to ensure appropriate governance and control infrastructure
Build a culture of responsible finance, good governance and supervision, expense discipline and ethics
Appropriately assess risk/reward of transactions when making business decisions; demonstrating proper consideration for the firm’s reputation
Be familiar with and adhere to Citi’s Code of Conduct and the Plan of Supervision for Global Markets and Securities Services
Adhere to all policies and procedures as defined by your role which will be communicated to you
Obtain and maintain all registrations/licenses which are required for your role, within the appropriate timeframe
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
応募資格(必須経験など)
Qualifications:
10+ years of relevant experience
Proven analytical and organizational skills
Consistently demonstrate clear and concise written and verbal communication
Consistently demonstrate self-motivation and ability to lead people
Education:
Bachelor's degree/University degree or equivalent experience
Master's degree preferred