テスラ：Desktop Support Technician - IT担当
仕事内容
Tesla is currently seeking a Desktop Support Technician to join our team in Japan. This position within the IT Operations team will be on the front lines of Tesla's IT support via phone and ticketing system. The primary task of this position will be to troubleshoot and resolve endpoint issues, install and support the systems, and assist with the day-to-day operations for Tesla's global IT infrastructure to support the growth of Tesla's initiatives. The ideal candidate will have a strong passion for technology and customer service in a fastpaced corporate environment and be able to learn quickly.
応募資格(必須経験など)
Requirements
• Ability to troubleshoot and resolve issues with PCs, powerful workstations, and laptop hardware and software — both onsite and remotely
• Knowledge of Windows and macOS environment and computer hardware and software at an intermediate or advanced level
• Must have experience working with ticket-based systems for registering incidents and requests
• Knowledge of IP networks, DNS, DHCP, and experience troubleshooting all aspects of wired and wireless configurations
• Experience with MS SCCM / Jamf or equivalent computer imaging solutions
• Experienced in remote customer support including wireless LAN access, VPN, DSL, and cable services
• Experience in Backups, Active Directory, O365, and Windows server environments
• Ability to configure and troubleshoot endpoint devices, operating systems, POS, desktop/kiosk applications, and all IT hardware located at site
• General knowledge of AV system support including operation, installation, and configuration of projectors, amplifiers, AV matrix routers, control systems, and touch panels
• Excellent oral and written communication skills; able to communicate, read, and write effectively in English and Japanese
• Excellent customer service skills, strong attention to detail, and excellent follow-up
• General understanding of server computing, networking, phone setup and support, storage, virtualization, and business applications
• Experience in vendor management and IT procurement (e.g., hardware/software purchasing, supplier coordination)
• Japanese language proficiency required (business-level or above); English communication skills are a must