JPモルガン：Tax Client Support - Vice President
仕事内容
Ready to shape the future of tax operations in a world-class financial institution? Join a team where your leadership, client focus, and expertise drive service excellence and innovation. You’ll collaborate across regions, lead high-impact initiatives, and set new standards for client experience in Japan and Asia Pacific. Grow your career while making a difference for clients and the business.
As a Tax Client Support - Vice President within the Japan Custody Operations team, you will lead a high-performing team responsible for end-to-end tax operations and client support. You will own critical tax workflows, partner with global teams, and serve as the primary escalation point for client tax matters. You will drive process improvements, ensure robust risk management, and represent tax operations in governance forums. Together, we deliver exceptional client experiences and operational excellence across the Asia Pacific network.
You will work closely with Tax Operations teams in the UK, India, and the US, as well as with Product, Technology, Business Control, and Compliance partners. The team is committed to continuous improvement, data-driven decision-making, and fostering a proactive risk culture.
応募資格(必須経験など)
Required qualifications, capabilities, and skills
• Bachelor’s degree
• 10+ years of experience in Operations or Client Services related role within an Commercial and Investment Banking or Securities Services industry
• Deep end-to-end understanding of custody services (i.e. tax, trade, foreign exchange, and cash processing, asset servicing, settlements, account opening, client service)
• Demonstrated leadership of teams and complex operational processes, including hiring, developing, and retaining talent; proven ability to lead through change in dynamic environments.
• Strong stakeholder management skills and a track record of building trusted relationships with internal partners and external clients; adept at managing challenging conversations to achieve outcomes.
• Excellent communication skills in Japanese and English—written and verbal—with the ability to articulate strategy, operating models, and procedures; executive-ready presentations.
• Experience representing operations in governance and management forums, with the ability to present succinctly, influence decisions, and drive accountability.
• Robust risk and control mindset with demonstrated operational control execution, issue management, and regulatory awareness across tax processes.
• Evidence of process redesign and continuous improvement, including rapid learning, documentation, and implementation of new processes.
• Strong time management and prioritization; capable of multi-tasking and delivering to fixed deadlines with high attention to detail.
• Data-driven approach with strong analytical skills; ability to interpret metrics, identify trends, and translate insights into actionable plans.
Preferred qualifications, capabilities, and skills
• background in tax or familiarity with the custodian business is advantageous