【Open AI】AI Adoption Manager - Tokyo
仕事内容
https://openai.com/careers/ai-adoption-manager-tokyo-tokyo-japan/
We are looking for an AI Adoption Manager to collaborate directly with our largest Enterprise and Strategic customers. You are crucial to the success of our largest customers and will be instrumental in driving adoption and value of our products, ultimately responsible for understanding our customer’s needs and delivering an excellent experience. You will collaborate closely with the Sales, Product, Marketing, Partnerships, and Engineering teams.
The ideal candidate for this role will have a successful track record of managing and growing Fortune 500 customers, delivering strategic advice, and driving AI adoption. You must understand the motivation, business drivers, strategic goals and desired business outcomes for your portfolio of large enterprise customers. You will lead a cross-functional partnership across your named customer(s) and identify new ways our platform can differentiate them in the market.
応募資格(必須経験など)
You’ll thrive in this role if you:
• Have 8+ years of experience in a customer success (or similar) role, preferably working with a technical enterprise product.
• Are proficient in both Japanese and English, as this is essential to effectively carry out key responsibilities such as partnering with customers and product teams, developing use cases, demonstrating value, and collaborating with headquarters.
• Have 5+ years managing relationships with large, global, and complex organizations.
• Experience working with global 1000 Enterprise customers with multiple stakeholders, and managing adoption programs as the key advisor to global as well as regional customer organizations.
• Highly skilled at building deep and broad relationships across a complex, matrixed organization.
• Possess exceptional presentation and communication skills, particularly when engaging with executives and leaders.
• Can proactively identify pain points in the product and with our customers.
• Have a humble attitude, an eagerness to help others, and a desire to pick up whatever knowledge you're missing to make both your team and our customers succeed.
• Operate with high horsepower, have strong problem-solving skills, are adept at frequent context switching, effectively manage working on multiple projects at once with expansive ownership, and ruthlessly prioritize.
• Are personally committed to fostering the safe and ethical evolution of AI.