【日本マイクロソフト】Customer Operations Manager
仕事内容
https://jobs.careers.microsoft.com/global/en/share/1883131/?utm_source=Job Share&utm_campaign=Copy-job-share
The Customer Operations Manager is responsible for customer-facing licensing solutions and must be a subject matter expert within our Volume Licensing concepts and processes. The Customer Operations Manager will provide direct, front line transactional support for Microsoft Field sellers and our customers. The Customer Operations Manager is responsible for ensuring adherence with the Microsoft account plan, ensuring deliverables are executed on time and of high quality for our customers.
The Customer Operations Manager role requires fluency in both English and Japanese to effectively support our Japan-based clients and ensure smooth communication across all transactional and customer service activities. You will be expected to interact directly with Japanese-speaking customers and internal stakeholders.
The role will also provide fantastic opportunities to lead and shape next generation experiences for internal stakeholders and end customers. Are you ready to make an impact in this exciting and challenging role?
応募資格(必須経験など)
Required Experience/Minimum Qualifications
• Fluency in Japanese, with the ability to communicate effectively with both external and internal customers/stakeholders, including writing, reading, and speaking.
• Japanese language certifications, such as JLPT (N2 or higher), BJT, or J.TEST, are preferred to validate language proficiency in a business context.
• 4+ years of work experience in contracting & order management, pipeline management, & billing execution, with a focus on financial accuracy, compliance, and risk management.
• Expertise in contract validation, pipeline management, credit approval, and billing management, with strong capabilities in customer service, stakeholder engagement, process optimization, and operations excellence.
• Proficiency in data-driven decision-making, using KPIs to monitor performance, and acting as a trusted advisor to internal and external customers.
• Bachelor’s degree in business, Operations, Finance or related field AND operations, program management or process management work experience
o OR equivalent experience.
• On site presence minimum 3 days/week.
Preferred Qualifications
• 2+ years of experience in customer service operations, managing escalations, improving service metrics, & implementing process improvements to streamline operations.
• Experience with similar industry Business Value deal constructions.
• Experience with Microsoft licensing concepts, including contracts, quotes and invoices, as well as evaluation and review of complex proposals, agreements, and amendments.
• Experience providing direct support for Microsoft Volume Licensing sales and support lifecycle.